FAQs

Our pieces are made from natural fibres, such as hemp, nettle, khadi cotton, raw silk, wool and linen, by artisan families and small workshops. We work in small batches, so each piece is made slowly and with care.

Hemp, nettle, khadi cotton, raw silk, wool and linen. Each fabric is grown, spun and woven the traditional way, and each has its own character. You can read the story behind every one on our Our Fabrics page.

Small variations in weave, texture, color, stitching, or shape are often part of the process and make each piece unique.

We aim to represent our products as accurately as possible through photographs and descriptions and to clearly explain the materials and techniques used.

Gentle cold hand-wash with a mild detergent, or a delicate machine cycle in a laundry bag. Avoid bleach and tumble drying. dry flat in the shade, away from direct sunlight.

To find your size, measure around your bust for tops or around your belt line for bottoms, then compare with our size guide (measurements are in inches). If you're between sizes or can't measure, just write to us with your usual size and we'll help you choose.

We ship worldwide. Standard shipping is a $15 flat rate, and orders over $199 ship free. A faster courier upgrade is available at checkout.

Orders are processed in 1-3 business days; made-to-order pieces list their making time on the product page. Delivery usually takes 2-5 business days within the US and 7-21 business days internationally.

Yes. As soon as your order ships, we email you a tracking link (check your spam folder if you can't find it). If your order hasn't reached you within a month, contact us and we'll help track it down.

Depending on your country, customs tax or import duties may be charged once the parcel reaches its destination. These charges are set by your local customs office and are the responsibility of the recipient.

We sometimes send an order in more than one package, so first check your email (and spam folder) for a second tracking number. If something is still missing, or you received the wrong item, send us your order number and a short description and we'll make it right.

If you're not happy with your piece, contact us within 14 days of receiving it and we'll arrange a return. Items should be unworn, unwashed and in their original condition. You can choose a refund (minus the original shipping cost) or store credit. Return shipping is paid by the customer, including on orders that qualified for free shipping.

Items that are marked as final sale cannot be returned or exchanged.

We try to dispatch quickly, so please contact us as soon as possible if you need to change or cancel an order.

Yes :) Whether it's a custom piece or a wholesale order, send us a note through our contact page with what you have in mind and we'll get back to you.