Popular Questions

⫸⫸ What is my Size?

If you want to confirm your exact size it’s very easy to measure !

tops ~ measure around your bust

bottoms ~ measure around your belt line

Please check the sizing chart in the last picture of each listing 🙏

~ Please Note ~ measurements are in inches

If you aren't able to measure, just let us know the usual size you go by 🦋

 

⫸⫸ Can I track the delivery of my order?

Yes, if your order has been sent to you using a trackable service, you can follow its journey to you. Tracking will be sent automatically to your email which provided once made a purchase, just in case you did not receive it, we are here for you! Just contact us :)

 

⫸⫸ I’m missing an item from my order, what should I do?

We may have sent you 2 packages! Please check your emails (also your spam folder) to see if we informed you that you will receive more than one package. If you still have questions please contact us :)

 

⫸⫸ I have received the wrong item, what should i do?

As soon as you discover a mistake, please contact us with your order number and a description of the fault. We will figure it out together!

 

⫸⫸ Will my order be charged with customs duties and/or other fees?

In most cases, customs tax and other import duties are charged once the parcel reached its destination address. You may be charged for handling fees and taxes according to your country import and customs policy.

 

⫸⫸ How long does it take to process my order until the items are delivered? and how long does the shipping take?

Our processing time is 1-2 business days, this depends on the items ordered, we ship most of our items from the USA.

Estimated delivery time for domestic shipments: 1-4 business days.

Estimated delivery time for international shipments: 7-21 business days.

You can upgrade to Courier Shipping at the Checkout !

We can ship to any destination you wish :)

Delays in the postal service and during holidays sometimes occur, and we can't be held responsible for those.

Please contact us if you have not received your item within 1 month, and we will help you to track your package!

 

⫸⫸ What is your return policy?

We accept returns and exchanges. If you are not satisfied with your item you can contact us and send it back within 14 days of receiving the item. We will exchange it for you or refund you (minus the shipping charges) or you can get a full store credit.
Please Note ~ Also if you received free shipping we will need to charge for shipping .

 

Your happiness means a lot to us so don’t hesitate to contact us with any problem you have and we will happily support !

 

Blessings, Love & Light 🙏❤️️
~ Primitive Tribal Craft ~